Thank you for shopping at Electric Retailer Ltd. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we offer a 30-day return and refund policy. This policy applies to all products purchased from our website, “https://electricretailer.co.uk/.” Please carefully read and understand the following policy before initiating a return.
Eligibility for Return: To be eligible for a return and refund, the following conditions must be met:
- The item must be unused, undamaged, and in its original packaging.
- The return request must be made within 30 days from the date of delivery.
- Any product-specific tags, labels, or protective seals must be intact and unaltered.
Non-Eligible Items: Certain items are exempt from our return policy for hygiene and safety reasons. Non-eligible items for return include, but are not limited to, the following:
- Personal care products (e.g., skincare items, cosmetics, intimate apparel)
- Perishable goods (e.g., food, beverages)
- Gift cards and downloadable software
- Products that have been used, damaged, or altered from their original condition
Return Procedure: If you wish to return an eligible item, please follow these steps:
- Contact our customer support team at the provided contact details below to initiate the return process.
- Provide your order number, the name of the product you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
- Carefully package the item in its original packaging, including all accessories and documentation, to ensure safe transit.
- Clearly write the RMA number on the outside of the package.
Return Shipping: Customers are responsible for the shipping costs associated with returning the item. Please ship the return to the following address:
ELECTRIC RETAILER LTD 32 Consort Avenue Trumpington Cambridge CB2 9AF United Kingdom
Refund Processing: Once we receive the returned item and verify its eligibility, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 3-7 Days for the refund to reflect in your account, depending on your payment provider’s policies.
Refund Amount: The refund amount will include the purchase price of the returned item, excluding any shipping or handling charges incurred during the initial purchase or return.
Damaged or Defective Items: In the event that you receive a damaged or defective item, please notify us immediately within 48 hours of delivery. Provide us with clear photographs of the damage or defect, along with your order details. We will assess the situation and arrange for a replacement or refund, as applicable.
Contact Information: ELECTRIC RETAILER LTD 32 Consort Avenue Trumpington Cambridge CB2 9AF United Kingdom T: +44 7462401181 Email: support@electricretailer.co.uk
Changes to the Return and Refund Policy: Electric Retailer Ltd. reserves the right to update or modify this Return and Refund Policy at any time without prior notice. The revised policy will be effective from the date of posting on our website. We advise you to review this policy periodically to stay informed about any changes.
By continuing to use our website and making purchases after any policy updates, you are indicating your acceptance of the revised terms.
Final Note: We strive to provide the best possible customer service and ensure a smooth return and refund process. If you have any questions, concerns, or need assistance related to our Return and Refund Policy, please do not hesitate to contact our customer support team.
Thank you for choosing Electric Retailer Ltd. We value your satisfaction!