Thank you for visiting Electric Retailer Ltd., an e-commerce store located at “https://electricretailer.co.uk/.” We respect your privacy and are committed to protecting the personal information you provide while using our website. This Privacy Policy outlines how we collect, use, and safeguard your personal data. By accessing and using our website, you consent to the practices described in this policy.
1. Information We Collect:
We may collect the following types of personal information from you:
- Contact Information: Including your name, email address, phone number, and mailing address, which may be provided when creating an account, placing an order, or contacting our customer support.
- Payment Information: When you make a purchase, we collect payment details, including credit card information. However, we do not store your payment card information on our servers. It is processed securely through our third-party payment processor (Stripe).
- Device and Usage Information: We may collect information about the device you use to access our website, including your IP address, browser type, and operating system. Additionally, we may collect information about your usage patterns and interactions with our website.
2. How We Use Your Information:
We use the collected information for the following purposes:
- To process and fulfill your orders and provide you with updates regarding your purchases.
- To improve our website’s functionality and user experience.
- To communicate with you regarding your account, orders, and customer support inquiries.
- To send you promotional offers, newsletters, and marketing materials with your consent (you can opt out at any time).
- To detect and prevent fraudulent activities and ensure the security of our website and users.
3. Data Storage and Security:
We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored securely on our servers, and we implement encryption and access controls to safeguard your data.
4. Third-Party Disclosure:
We may share your personal information with third-party service providers who assist us in carrying out various business functions, such as payment processing, order fulfillment, and website analytics. These third-party service providers are contractually obligated to keep your information confidential and are not permitted to use your data for any other purposes.
We do not sell, trade, or otherwise transfer your personal information to outside parties without your explicit consent, except as required by law.
5. Cookies and Similar Technologies:
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and gather information about user interactions with our website. You can adjust your browser settings to manage cookies or opt-out of certain tracking technologies, but please note that some features of our website may be affected.
6. Children’s Privacy:
Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from individuals under 16 years of age. If we become aware that we have inadvertently collected personal information from a child under 16, we will take appropriate steps to delete the information as soon as possible.
7. Your Rights:
You have the right to access, correct, update, or delete your personal information held by us. If you wish to exercise any of these rights or have any privacy-related concerns, please contact us using the information provided below.
8. Changes to the Privacy Policy:
Electric Retailer Ltd. reserves the right to update or modify this Privacy Policy at any time without prior notice. The revised policy will be effective from the date of posting on our website. We encourage you to review this policy periodically to stay informed about any changes.
9. Contact Information:
If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please contact us at:
ELECTRIC RETAILER LTD 32 Consort Avenue Trumpington Cambridge CB2 9AF United Kingdom T: +44 7462401181 Email: privacy@electricretailer.co.uk
Final Note:
By using our website and providing your personal information, you agree to the terms outlined in this Privacy Policy. Your privacy is important to us, and we are dedicated to maintaining the confidentiality and security of your data.
Thank you for choosing Electric Retailer Ltd. We appreciate your trust and confidence in us.