Thank you for choosing Electric Retailer Ltd. as your preferred retailer. This Billing and Payment Policy outlines the terms and conditions governing the billing and payment procedures for all purchases made on our website, “https://electricretailer.co.uk/.” Please carefully read and understand the following policy before making any purchases. By placing an order on our website, you agree to comply with this policy.
Accepted Payment Methods: We currently accept payments through Stripe only. Stripe allows you to make secure payments using various debit and credit cards, including Visa and Mastercard. Please note that we do not accept payments through other payment methods at this time.
Currency: All transactions on our website are conducted in Great British Pounds (GBP). If you are making a purchase from outside the United Kingdom, your bank or credit card provider may apply exchange rates and additional fees.
Billing Information: During the checkout process, you will be required to provide accurate and up-to-date billing information, including your name, billing address, email address, and contact number. Please ensure that the provided information is correct and matches the details on record with your payment provider.
Payment Processing: Once you place an order on our website, the payment will be processed through our secure Stripe payment gateway. You may be required to go through an additional verification process for certain transactions, as mandated by Stripe and/or your card issuer, to prevent fraudulent activities.
Order Confirmation: After a successful payment, you will receive an order confirmation email containing the details of your purchase. Please keep this confirmation email for your records. If you do not receive an order confirmation, please contact our customer support at the provided contact details below.
Payment Issues: If you encounter any issues with the payment process or suspect unauthorized activity on your payment account, please contact us immediately at:
Contact Information: ELECTRIC RETAILER LTD 32 Consort Avenue Trumpington Cambridge CB2 9AF United Kingdom T: +44 7462401181 Email: support@electricretailer.co.uk
Business Hours:
- Monday to Friday: 9am – 6pm
- Saturday: 9am – 1pm
- Sunday: Closed
Refunds and Cancellations: For information regarding refunds and order cancellations, please refer to our Refund and Cancellation Policy available on our website.
Data Security: We prioritize the security of your payment information and implement industry-standard security measures to protect your data. However, we cannot guarantee the absolute security of electronic transmissions or online data storage. By using our website and making purchases, you acknowledge and accept this inherent risk.
Changes to the Billing and Payment Policy: Electric Retailer Ltd. reserves the right to update or modify this Billing and Payment Policy at any time without prior notice. The revised policy will be effective from the date of posting on our website. We advise you to review this policy periodically to stay informed about any changes.
By continuing to use our website and making purchases after any policy updates, you are indicating your acceptance of the revised terms.
Final Note: We are committed to providing a seamless and secure shopping experience for our customers. If you have any questions, or concerns, or need assistance related to our Billing and Payment Policy, please do not hesitate to contact our customer support team.
Thank you for choosing Electric Retailer Ltd. We appreciate your business!